Privacy Policy

Lintern Holdings No.2 Pty Limited ACN 143 248 015 (Amazing Grace Hepburn Springs) is committed to preserving your privacy, and this Privacy Statement reflects our firm commitment to you. It sets out our policies in relation to the way we collect and handle personal information. We encourage you to check our privacy statement regularly as this Privacy Statement may change from time to time.

1. HOW AND WHY WE COLLECT INFORMATION

We collect personal information from you in a variety of ways. For example, we may collect personal information from you by one of the following means:

  • competition entry forms;
  • contact or application forms;
  • email or SMS;
  • when you visit our website;
  • online transactions;
  • when you join our loyalty program; and
  • credit card details via credit card purchases;

Information provided by you

You provide most of the personal information directly to us and for a specific purpose of booking accommodation.

For example, we collect personal contact information (such as your name, address, email address and phone number) when you make an enquiry or a booking for holiday accommodation or simply via contact on our website.

If applicable - when you join our loyalty program, you will be asked to provide information relating to your holiday needs. Each time you use your loyalty program, information will be collected about your stay to help assist us in learning more about the type of accommodation needs that you like.

We may also give you the opportunity to be contacted by email or SMS so that we can offer you discount and promotional opportunities.

We collect financial information (such as credit card information) from you in order to receive payment from you for products and services which you purchase.

Competitions

From time to time, we conduct promotional offers and give you the choice of receiving further contact from us. Unless you make the choice for us to contact you further, the personal information which we collect from your entry into the competition will not be used for any purpose other than for our direct marketing offers.

Information provided by "cookies" technology

When you visit our web site, "cookies" technology allows us to identify your movements around our site. This information provides us with constructive feedback about our site so that we can identify the most effective areas and improve the less popular ones.

Cookies alone cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time. A 'cookie' is a small data file that resides on your computer's hard drive. Some web sites write to this file when you visit them.

A cookie file can contain information such as your user ID in order to track the pages you have visited. A cookie cannot access other information from your hard drive, or from cookies created by other web sites. Cookies, by themselves, cannot be used to find out the identity of any user. The only personal information a cookie can contain is information you supply yourself.

Sensitive Information

We do not collect any information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade association or union membership, sexual preferences or criminal record, unless:

  • where we are required by law to do so.

2. HOW WE USE THE INFORMATION WE COLLECT

We use personal information only for the purpose for which it was collected. Because our information is collected from you directly, you will be aware of the purpose of the collection.

Use of the information for a secondary purpose

We do not use the personal information we collect for secondary purpose, that is, for use in a way different from the original reason for collection.

Disclosure of the information we collect

We treat personal information which we collect from you in the same way that we treat our other confidential information. We will not sell to anyone, the information which we collect about you.

We will not disclose to a third party, the information which we collect about you, except where it is necessary to conduct our business as it relate exclusively to your booking or is required by Law i.e. a banking transaction for your booking payment transaction and then only if the third party:

  • has a privacy policy which is similar to ours.

3. HOW WE PROTECT OUR INFORMATION COLLECTION

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from misuse and loss, as well as from modification and disclosure. The inherent nature of the Internet means that the security of any transmission of information to us using the Internet cannot be guaranteed. Your personal information is only kept while it is required for the purpose for which it was collected .

4. YOUR ABILITY TO ACCESS AND CORRECT INFORMATION

We will take all reasonable steps to ensure that your personal information which we collect, use is accurate, complete and up-to-date. If you wish to access the information we hold about you, you are welcome to contact us and we will respond to your request within 7 days.

Correcting information

You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold is accurate, complete and up-to-date.

5. LINKS TO OTHER WEB SITES

Our web site contains links to other sites. We cannot be responsible for the privacy practices of other web sites and their operators. The only web site that this Privacy Statement relates to is www.amazinggracehepburnsprings.com.au.

6. UPDATING OUR PRIVACY STATEMENT

As Amazing Grace Hepburn Springs grows and changes, we may revise our privacy statement. We will keep you updated on these changes by posting new versions of our policy on our web site. By providing your personal information to us or by using our web site, you are indicating your acceptance of our current policy.

7. CONTACTING US

If you have any questions about our privacy statement, please contact us at tele915@msn.com or by mail to;

The Privacy Officer
Lintern Holdings No2 Pty Limited
P.O. Box 21
St Kilda Victoria 3182